To initiate a return, please follow these steps: Contact our customer support team at support@eliteplex.co.uk to request a return authorization. You must provide your order number and a detailed reason for the return. After receiving authorization, securely pack the item with all its original components and documentation. We recommend using a trackable shipping service to ensure the item reaches us safely.

You will need to provide proof that the stereo/ Head Unit is faulty by submitting a video or pictures showing the wiring harness connected to the car with all parts included, and the car started or with the ignition on. This is required to accept the unit as faulty. If you decide to return the unit, our team will inspect it to ensure it meets our return policy criteria. (If the item is found not to be faulty, it will be sent back to you.) If the return is approved, we will process a refund within 10 business days using the original payment method. Refunds will cover the cost of the product, excluding shipping charges.

If you receive a defective or damaged product, please contact our customer support team at support@eliteplex.co.uk to arrange an exchange. We will replace the item at no additional cost to you.

If your product is covered by a manufacturer's warranty, please refer to the warranty information provided with your product. We are happy to assist you with the warranty claim process if needed.

We cannot accept returns on items that have been installed or show signs of wear and tear.

Products with physical damage due to misuse or neglect are not eligible for return.

Software or downloadable products are non-returnable.

If you have any questions or need assistance with the return process, please reach out to our customer support team via email at support@eliteplex.co.uk.

Our goal is to ensure that you have a positive shopping experience with Eliteplex. We appreciate your business and will do our best to resolve any issues you may encounter. Thank you for choosing us as your car stereo provider.