To place an order, simply browse our product catalog and click on the item you wish to purchase. Next, select the desired options (size, color, quantity, etc.), and click the 'Add to Cart' button. Once you have finished shopping, go to your shopping cart, review your order, and proceed to the secure checkout process.

Once your order is dispatched, you’ll find your tracking number in the shipping confirmation email we send. Use this number on trace website to monitor your parcel's progress. If the tracking status doesn't update right away, don’t worry; it may take some time for the information to appear. Rest assured, your order is on its way!

Our customer support team is here to assist you. You can reach out to us through our 'Contact' page on the website, where you can submit your inquiry or question. Alternatively, you can email us at support@eliteplex.co.uk.

Our customer support team is here to assist you. You can reach out to us through our 'Contact' page on the website, where you can submit your inquiry or question. Alternatively, you can email us at support@eliteplex.co.uk.

1. Returns Process

2. Inspection & Refund

You will need to provide proof that the stereo/ Head Unit is faulty by submitting a video or pictures showing the wiring harness connected to the car with all parts included, and the car started or with the ignition on. This is required to accept the unit as faulty. If you decide to return the unit, our team will inspect it to ensure it meets our return policy criteria. (If the item is found not to be faulty, it will be sent back to you.) If the return is approved, we will process a refund within 10 business days using the original payment method. Refunds will cover the cost of the product, excluding shipping charges.

3. Exchanges

If you receive a defective or damaged product, please contact our customer support team at support@eliteplex.co.uk to arrange an exchange. We will replace the item at no additional cost to you.

4. Warranty Claims

If your product is covered by a manufacturer's warranty, please refer to the warranty information provided with your product. We are happy to assist you with the warranty claim process if needed.

5. Exceptions

We cannot accept returns on items that have been installed or show signs of wear and tear.

Products with physical damage due to misuse or neglect are not eligible for return.

Software or downloadable products are non-returnable.

6. Contact Information

If you have any questions or need assistance with the return process, please reach out to our customer support team via email at support@eliteplex.co.uk.

Our goal is to ensure that you have a positive shopping experience with Eliteplex. We appreciate your business and will do our best to resolve any issues you may encounter. Thank you for choosing us as your car stereo provider.